Summary
The paper is divided into ten chapters, in which
issues concerning type B2B services are discussed. At the beginning there
is made a division of informational services and also more detailed division
of B2B services. Then there are presented some general issues concerning
e-commerce and B2B services. Next chapter is consecrated to definition
of services B2B and B2C. Further, there is a basic offer of services B2B
presented, such as creation and promotion of Internet websites using the
B2B services. Later there is presented a broader offer of services, which
means that services such as CRM, auctions, MCS, Hosting, Wireless Logistics
and many others are discussed. Later e-markets are discussed, which is
presently the most important service of type B2B services. In this chapter
there is an attempt made to define the term 'e-market,' and there is also
discussed a division of e-markets into horizontal and vertical ones, and
markets which are oriented to a buyer or a seller. Next chapter deals with
equipment and software necessary for services to operate properly, so there
are discussed servers, databases, EDI, EA, the XML language. Further there
is discussed the degree of advance of Polish services on the background
of the western ones, with the support of the report made by Arthur Andersen
Company. The users of services B2B are discussed in the next chapter. Later
there are described graphic looks of both Polish and foreign services.
There are discussed some resolutions to which Internet websites of services
are adjusted, the division of websites into zones, graphic elements, menu,
links and location of search engines.
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